Refund and Return Policy

Thank you for shopping with BRONSON FURNITURE LLC. We are committed to providing quality furniture and customer service. If you are not satisfied with your product, we will do our best to help you resolve the issue. Below is our refund and return policy.

1. Return Eligibility
   Application Time: Items must be returned within 30 days of purchase.
   Item Condition: Items must be returned in their original packaging, unused, undamaged, and with all tags and accessories attached.
   Non-Returnable Items: Custom items, special offers, and clearance items are not returnable.
2. Return Process
   Please contact our Customer Service Department by phone or email with your order number and reason for return.
   Phone: (678) 826-9592
   Email: info@bronsonfe.com
   The Customer Service team will review your return request and provide a return address and detailed return instructions.
3. Refunds
   Once we receive and inspect the returned merchandise, we will process a refund for eligible items.
   Refund Form: Refunds will be issued to the original form of payment. Processing time is usually 5-10 business days, but may vary depending on the payment institution’s policy.
4. Return Fees
   Return Shipping: Customers are responsible for return shipping costs unless the product is quality-related or shipped incorrectly.
   Quality or Shipping Error: If the product is quality-related or shipped incorrectly, please contact us within 72 hours of receipt and we will cover the return shipping costs and provide a replacement or refund.
5. Exchanges
   If you would like to exchange the product, please contact Customer Service. Exchanges require that the product is unused and in its original packaging to be eligible for return.
6. Special Cases
   In special cases (such as damaged products), we may ask you to provide photos of the product so that your return or exchange request can be processed more quickly.
7. Contact Information
   If you have any questions about this policy or would like to know the progress of your return, please feel free to contact our Customer Service team.

• Phone: (678) 826-9592
• Email: info@bronsonfe.com
• address: 3396 S Downing St, Englewood, CO 80113

Thank you for choosing BRONSON FURNITURE LLC. We value your shopping experience and look forward to providing you with quality service.